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Sunrise is not "Live" in Queensland despite claims by 7

Sunrise - Not "live"
in sunny Queensland!


Channel 7 unveiled its new Sunrise livery for 2010 and Channel 9 should take a close look at its rival's fresh image.

But the new look has omitted one very important detail which has separated 7 from 9 in the past.

Despite the fact that it is now in breach of section 52 of the Commonwealth Trade Practices Act, Seven has dropped the acronym "AEDST" from its "live" logo.

Previously, viewers in NSW, ACT, Victoria and Tasmania knew their program was live and those in Queensland were aware it was on an hour's delay.

All of this becomes important with on-site weather updates, especially so-called "live" cyclone reports from Michelle Tapper in Cairns which are an hour out-of-date!

Up until today, Sunrise has been absolutely scrupulous in ensuring that its reports were tagged as "live" only where Australian Eastern Daylight Saving Time applies.

It's all twice as galling for Queensland viewers who have to put up with the Australian Tennis Open on an hour's delay every night on Seven.

Some tired viewers are beating the clock by listening to the final result live on ABC Radio and getting to bed an hour earlier - saving the hour which they lost at the start of the tennis each night.


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PAUL TULLY: PaulGTully@gmail.com

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Sweets from Heaven at Harbour Town has appalling customer relations

Sweets from Heaven at Harbour Town on the Gold Coast has a hell of a way of treating customers.

A complaint has come in from a customer who was treated as a second class citizen.

This time, it was not about the incredibly expensive lollies, chocolates and other excessively calorie-laden offerings.

One male staff member has a very disgruntled attitude.

He tugged the lolly-filled container out of a customers hand and then literally dumped the change - without saying how much it was - into the customer's fist.

After the customer quite rightly remonstrated with him, he shrugged his shoulders as if he couldn't care less.

The customer remained quite upset at being treated like a dog and suggested an apology was in order.

This was ignored by the attendant who didn't have the decency to apologise for his less-than-customer-friendly actions.

If you want to have a happy day shopping at Harbour Town, you could do a lot worse than avoiding Sweets from Heaven, where the level of customer service is rated as somewhere between Buckley's and none!

.........................................................
PAUL TULLY: PaulGTully@gmail.com

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